Yodel faces backlash after customer giscovers decomposed parcel two years later

By Jurassic JennJun 21, 2024 15:01 PMCuriosity
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Yodel faces backlash after customer giscovers decomposed parcel two years later
Yodel faces backlash after customer giscovers decomposed parcel two years later. Source: consent.yahoo.com

A delivery controversy has unfolded as Yodel, a courier company, issued an apology after a customer stumbled upon a long-lost package in her garden, SSP reported. Meg Johnson, a thirty-year-old woman from Rhondda Cynon Taf, South Wales, recently found a parcel while tending to her garden, only to discover that it contained a dress she had ordered over two years ago. The parcel was reported as delivered in 2022, but at the time, Meg could find no trace of it.

It was during a much-needed weeding session when Ms. Johnson came across the unexpected package nestled in a raised bed at the bottom of her garden. Unfortunately, time had not been kind to the dress, as it had decomposed and become ruined over the years.

Speculating about the package's unusual location, Meg believes that the courier had tossed it over the garden wall. Upon closer inspection, she was astounded to find out that it was indeed the dress she had ordered so long ago. However, the bag had been torn open, possibly attacked by wildlife. The dress itself was wet, caked in soil, a haven for numerous bugs, and mostly decomposed.

Expressing her disappointment, Ms. Johnson, who is currently recuperating from heart surgery, shared her dissatisfaction with the service. She had initially contacted the courier company when the dress went missing, but they informed her that the item had been marked as delivered on their records and there was nothing they could do.

After uncovering her decomposed package, Meg took the matter to Yodel, expressing her grievance through the CEO's complaints email address. Unfortunately, she received a generic response stating that the company could not take any action as they only maintained records for a maximum of three months.

The incident has raised concerns about the level of customer service and accountability within the courier company, with many questioning how a parcel could have been left to decompose in a customer's garden unnoticed for over two years. Yodel's reputation has taken a hit as yet another case of delivery mishaps comes to light.

As Ms. Johnson continues her recovery and reflects on the disappointing situation, she hopes that her experience will prompt Yodel to address their lack of accountability and prevent similar issues from occurring in the future.

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