How to resolve a conflict: 5 useful tips

In the hustle and bustle of everyday life, because we are faced with a large number of opinions, values and characters, conflict situations inevitably arise. SSPDaily explains the ways to settle a dispute.

Listening skills

If you listen carefully to the other party involved in the conflict, you will demonstrate respect and understanding, which can help de-escalate the situation. You need to pay full attention to the other person, show empathy, and ask open-ended questions to clarify any misunderstandings.

Exchange of ideas

Clear and open communication is key to conflict resolution. Thoughts and feelings should be expressed in a constructive manner, while actively listening to the other party. It is important to use "I" statements to convey your point of view without accusations, as well as to be ready to compromise and find common ground in the conversation. Avoid assumptions and seek clarification when necessary to ensure mutual understanding.

Points of contact

Finding common ground with the other party will help reduce tension and disputes. Identifying issues where both parties agree can lay the groundwork for conflict resolution. Even if it is a small commonality, it will help develop empathy and understanding of each other's point of view.

Time out

It's important to step away from the situation to collect your thoughts and emotions in order to resume the conversation in a calmer and more appropriate format.

Support from a neutral party

If the conflict is difficult to resolve, seek the help of a neutral third party to get an outside perspective and advice. This will help both parties to see the situation from a different perspective and work on resolving the conflict with a new approach.